Luggage Forward

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Luggage Forward, LLC.
Company typePrivate
IndustryShipping
Founded2004 (2004)
FounderAaron Kirley, Zeke Adkins
Headquarters
Boston, Massachusetts
,
United States
Key people
Audrey Kohout, Jessica Palfrey
ProductsLuggage shipping
Websitewww.luggageforward.com

Luggage Forward specializes[1] in door-to-door luggage and sports equipment shipping to more than two hundred countries and territories.[2]

History[edit]

Luggage Forward was created in 2004 and works in partnership with Federal Express, UPS, DHL and other smaller shippers in order to provide shipping of luggage domestically and internationally.[3] As major US airlines began introducing fees for checking bags, demand for Luggage Forward's service more than doubled.[4] Luggage Forward has since become one of the best-known[5] luggage shipping services.

Shipping Services[edit]

Luggage is picked up at the doorstep of a home and taken straight to the traveler's hotel, rental home, cruise port or golf course.[6] There is no need for additional packaging.[7]

Pricing is based on the size and number of bags being shipped as well as the shipping speed. Luggage Forward's pricing model is all-inclusive[8] - there are no taxes or pick-up, handling or fuel surcharges.

Partnerships[edit]

Luggage Forward has partners[9] throughout the travel industry and is the exclusive luggage delivery partner for Seabourn Cruise Line, providing the shipping for the Personal ValetSM[10] service. Luggage Forward also powers the Luggage Liaison[11] program for The Luxury Collection.

Acquisitions[edit]

In 2009, Luggage Forward purchased several competitive brands including Baggage Quest and Sports Express. The Sports Express purchase included Luggage Express, Virtual Bellhop and Luggage advance, all brands operated by Sports Express. Luggage Forward also purchased Ship Luggage and Wisconsin-based The Luggage Club[12] in 2011. In 2014, Luggage Forward also acquired LugLess.

Awards[edit]

Luggage Forward has been named to multiple annual rankings of fast-growing companies.

Inc. 5000

Luggage Forward was included in the Inc. 5000, an annual list of America's fastest growing privately held companies, for three consecutive years.

  • 2011[13] – 12th fastest growing Travel company with a three-year growth rate of 172%.
  • 2012[14] – 9th fastest growing Travel company with a three-year growth rate of 126%.
  • 2013[15] – 34th fastest growing Travel & Hospitality company with a three-year growth rate of 97%.
  • 2014[16] - 48th fastest growing Travel & Hospitality company with a three-year growth rate of 61%.

Inner City 100

Luggage Forward was recognized two years in a row on the Inner City 100 list, a ranking of the fastest growing inner city companies.[17] The Inner City 100 is compiled by the Initiative for a Competitive Inner City, a nonprofit research and strategy organization founded in 1994 by Harvard Business School Professor Michael Porter.

  • 2012[18] – 21st fastest growing inner city company with a five-year compound annual growth rate of 55%.
  • 2013[19] – 30th fastest growing inner city company with a five-year compound annual growth rate of 36%.
  • 2014[20] - 77th fastest growing inner city company with a five-year compound annual growth rate of 130.7%.

References[edit]

  1. ^ Gil, Sonia. "To Ship or Not to Ship Your Luggage". Huffington Post Travel. Huffington Post. Retrieved 2014-03-28.
  2. ^ Rosenbloom, Stephanie (2016-05-31). "Too Much Baggage? How to Ship Your Luggage". The New York Times. ISSN 0362-4331. Retrieved 2020-01-20.
  3. ^ Meece, Mickey. "Partnerships Based on Service, Not Size". New York Times. Retrieved 2009-04-29.
  4. ^ Hunter, Marnie. "Is shipping cheaper than airline bag fees?". CNN Travel. CNN. Retrieved 2010-04-13.
  5. ^ Arias de Cordoba, Heather. "The Antidote to "I'm Sorry, But We Seem to Have Lost Your Luggage."". Huffington Post Blog. Huffington Post. Retrieved 2014-02-20.
  6. ^ "Can I Ship Luggage to...?". Luggage Forward. Luggage Forward.
  7. ^ "Preparing and Packing Luggage". Luggage Forward. Luggage Forward.
  8. ^ "Frequently Asked Questions". Luggage Forward. Luggage Forward.
  9. ^ "Partners". Luggage Forward. Luggage Forward.
  10. ^ "Personal Valet". Seabourn. Seabourn.
  11. ^ "Luggage Liaison". The Luxury Collection. Starwood Hotels & Resorts.
  12. ^ Higgins, Michelle. "Gaming the Luggage System". New York Times. Retrieved 2010-01-26.
  13. ^ "The 2011 Inc. 5000 List". Inc.com. Inc.com.
  14. ^ "The 2012 Inc. 5000 List". Inc.com. Inc.com.
  15. ^ "Top Travel & Hospitality Companies on the 2013 Inc. 5000". Inc.com. Inc.com.
  16. ^ "Inc. Luggage Forward Profile". Inc. Magazine Online. Inc. Magazine Online.
  17. ^ Pullen, John Patrick. "How small businesses grow, even in a tough economy". CNN Money. CNN. Retrieved 9 May 2012.
  18. ^ "100 Fastest Growing Inner City Businesses". CNN Money. CNN.
  19. ^ "The Inner City's Fastest-Growing Companies". ICIC. ICIC.
  20. ^ "100 fastest-growing inner city companies in America". Fortune. Fortune.


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